Terms & Conditions

1. Introduction

These are the general terms and conditions governing your access and use of the content and services offered to you on this internet site. The terms and conditions constitute an agreement between you and Malta University Holding Company Limited (MUHC) and its subsidiary companies.

MUHC is the owner and operator of www.muhc.com.mt (website). MUHC is a company registered in Malta and holds Company Registration Number C20375. The registered address is University Of Malta, Msida, MSD 2080, Malta; VAT Registration Number is MT1463 2420; telephone number (+356) 21234121, fax number (+356) 21230551 or email address info@muhc.com.mt.

By using, viewing, transmitting, caching, storing and/or otherwise utilising this website, the services or functions offered and/or contents or information on this website, you agree to each and all of the terms and conditions set out herein, and waive any right to claim ambiguity or error in this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and to quit immediately.

By using the services you warrant to MUHC that you have the legal capacity to enter into and be bound by these Terms and Conditions.

2. Description of Service

Through this website, we provide general information about the company’s products and services and we also provide you with the possibility of purchasing our products/services online.

3. Price

Any online purchases on this website shall be charged at the price advertised on this website at the date the order is placed. All prices shown on the website are indicated in Euro and are inclusive of VAT.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.

4. Delivery Costs

Delivery costs shall be clearly indicated where applicable.

5. Payment Method and Security

All online purchases shall only be accepted against payment by credit card.

The card details are received and processed directly by our payment gateway (PSP), the Transactium Payment Gateway; the card details are transmitted from you to the payment gateway (PSP) encrypted over high-strength SSL for maximum protection and confidentially. MUHC does not at any point handle the card information.

For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, additional transactions attempted on your card, without your authorization, would be rejected.

The payment gateway (PSP) is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.

You undertake and agree to provide correct details to MUHC for the purpose of ordering or purchasing goods from this website.

You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

6. Communication

You agree that electronic mail (email) can be used as a long-distance means of communication.

7. Conclusion of the Contract

The electronic contract between you and us shall be concluded as soon as you have received our electronic acknowledgement, hereby referred to as a confirmatory email, of your order. This confirmatory email will contain all relevant statutory information concerning your contract.

The confirmatory email will also contain a link to these terms and conditions.

You must check that the details on this confirmatory email are correct as soon as possible and you should print out and keep a copy of it.

8. Cancellations/Return Policy

All purchases are in general non-exchangeable, non-refundable and non-transferable besides cases of cancellation and withdrawal.

You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on the website. We can also accept cancellations over the phone. You may call (+356) 21234121 during the following office hours: Monday to Friday: 8:00am – 4:00pm.

You will be liable to 5% bank charges when cancelling your order (where applicable). Cancellation of order can be done within 15 calendar days from the date of delivery of the good/s.

You might cancel the purchase:

• by sending the notice of cancellation by email to info@muhc.com.mt ensuring that you quote your name, address and order reference number; or

• where you have already received the goods, by returning the goods to MUHC unopened together with the original invoice. We will refund you the purchase price of the goods (less 5% bank charges).

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to us from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order, provided that the goods you wish to return are received by MUHC in the condition that they were in when purchased. You will be liable for 5% bank charges in returning the goods to us or cancelling your order.

9. Liability

This section applies only to the extent permitted by law.

While endeavouring to ensure that all the information we provide on this website is correct, we do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price; if the item(s) has been charged and not dispatched we will cancel and refund your order.

MUHC will do its best to correct errors and omissions as quickly as practicable after being notified of them.

To the fullest extent permitted by law, MUHC is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this website including, without limitation, warranties of merchant ability and fitness for a particular purpose. In addition, MUHC does not represent or warrant that the information accessible via this website is accurate, complete or current.

We reserve the right to make changes to the material, detail or to the products and services and prices described in it at any time and without any notice. We reserve the right to modify and/or discontinue (temporarily or permanently) the products and services from time to time, for any reason, and without notice, including the right to terminate any of the products and services. In any such case we shall not be held liable for any such modification, discontinuance or termination.

We provide no further warranties other than the ones specifically agreed to in these terms and conditions. All express, implied and statutory warranties on the part of MUHC are hereby expressly disclaimed and limited to the fullest extent permitted by law.

You and MUHC will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

The products sold on the website are provided for private domestic and consumer use only. Accordingly, MUHC does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from MUHC.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

10. Privacy Policy

We are committed to protecting your privacy and we will not collect any personal information about you unless you provide it voluntarily. Any personal information you communicate to us is kept by MUHC itself in accordance with the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta).

11. Applicable law and jurisdiction

This is a Maltese website and is subject to the laws of the Republic of Malta.

Every purchase you make shall be deemed performed in Malta. Maltese law shall govern every aspect of the electronic contractual agreement between you and MUHC concerning purchases made from the website.

All disputes arising from the use of this website and/or electronic contractual agreement between you and MUHC shall be subject to the exclusive jurisdiction of the Courts of Justice of Malta.

12. Miscellaneous

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

You may not permit, create unauthorized framing of, or deep linking to, the website or the creation of derivative works thereof from any other website under your management or control.

In these Terms & Conditions, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the website shall be owned by us absolutely.

Subject to the right granted to you to use the website, MUHC reserves all rights, title and interest in its Intellectual Property Rights in the website. Any goodwill accruing from use of MUHC and its affiliates’ trademarks, trade and business names and service marks under this Agreement will vest in MUHC and its affiliates, as appropriate.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

We reserve the right to terminate this Agreement immediately and without notice to you if:

• you fail to make any payment to us when due;

• you breach the terms of this Agreement (repeatedly or otherwise);

• when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

• we suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the website.

MUHC may amend these Terms from time to time, and place the new version on the website. For users purchasing goods, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty (30) days following posting of the amended version on the website. Your continued use of the website following MUHC’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the website.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between MUHC and you relating to your purchase. MUHC advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by MUHC. MUHC also advises that you store a copy of the contract entered into by you with MUHC. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

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